Lost and Found

Lost & Found

Turn a clipboard-and-cardboard-box process into a traceable, role-gated workflow that handles every stage — from the moment a gate agent hands in a wallet to the day a supervisor witnesses its disposal.

Key features

• Staff intake queue with photo capture, category tagging, bin assignment, and retention countdown for every found item

• Role-based permission model with a dedicated PII gate — operators see contact details, viewers see only the queue

• Passenger-facing public claim form at a stable QR-accessible URL — no login, no app download required

• Fuzzy-match engine surfaces held items against incoming claims by description, location, and date

• Tokenised status-check link lets claimants track their claim anonymously without exposing any item or contact data

• Printable QR-coded bin labels with live item counts for fast storeroom inventory checks

• Audited, witness-signed disposition workflow for unclaimed items — donate, destroy, auction, or transfer — with an exportable PDF record required by many jurisdictions

Benefits

Replace ad-hoc spreadsheets and handwritten logs with a single queue that tells every staff member exactly where each item is, who claimed it, and when it needs to move. The retention countdown and automatic rollover to the Disposal queue means nothing sits forgotten past its legal hold period.

The public claim form paired with the tokenised status link handles the passenger side entirely — no phone tag, no front-desk bottleneck — while keeping contact details invisible to anyone without the appropriate permission. When a supervisor needs to run monthly disposition, the witness-sign-off step and the generated PDF provide the paper trail that regulators and legal teams expect.

Integrations

Lost & Found sits within the Aerosimple operational app alongside Gate Management, Incident Management, and Document Management, sharing the same role-and-permission infrastructure. Disposition records feed directly into audit and compliance workflows, and the module's URL structure supports deep-linking from internal dashboards and QR posters deployed across terminals and gate areas.