Incident & Emergency Management
Manage every airport emergency from first alert to final report — ARFF operations, incident tracking, mass notifications, and emergency planning in one place.
When seconds count, fragmented tools and paper-based processes create dangerous gaps. Aerosimple's Incident & Emergency Management solution gives airport operations teams a unified, always-ready platform to detect, respond to, document, and learn from every incident and emergency event.
What's included
- ARFF Operations — coordinate Aircraft Rescue and Firefighting resources, track apparatus readiness, and log response activities in real time.
- Incident Reporting & Tracking — capture incidents the moment they occur with structured digital reports and live status tracking from open to close.
- Incident Dashboard & Panel de Incidentes — a live operational view of all active and recent incidents, giving supervisors instant situational awareness.
- Incident History & Records — a searchable, audit-ready archive of every incident report, supporting regulatory reviews and internal analysis.
- Incident Communication — structured communication logs that keep all responding parties aligned throughout an event.
- SOPs & Response Protocols — store, version, and surface the correct standard operating procedures automatically when an incident type is triggered.
- Mass Notifications — broadcast critical alerts to staff, tenants, and stakeholders across multiple channels simultaneously.
- Emergency Planning — build, maintain, and exercise emergency plans so your team is prepared before an event ever occurs.
Why it matters
Regulatory bodies including the FAA and ICAO require airports to maintain documented emergency plans, conduct drills, and produce verifiable incident records. A single platform that connects planning, response, and reporting eliminates the compliance gaps that arise when these activities live in separate systems or spreadsheets.
Faster, coordinated responses directly reduce the operational impact of emergencies — minimizing runway closures, protecting passengers, and preserving airline schedules. When every responder has access to the same real-time information and the correct SOP, decisions are made with confidence rather than guesswork.
Comprehensive, timestamped records also protect the airport after the fact. Whether facing an insurance claim, an FAA audit, or an internal after-action review, having a complete and tamper-evident incident history turns a stressful process into a straightforward one.
How airports use it
When a runway incursion or aircraft incident is reported, operations staff open a new incident record directly from the Incident Dashboard. The platform immediately surfaces the relevant SOP, logs the time of first notification, and triggers automated mass notifications to ARFF crews, air traffic control liaisons, and airport leadership. ARFF supervisors update apparatus deployment and response actions in real time, creating a live record that all authorized personnel can follow as the situation evolves.
After the event is resolved, the incident record — including all communication logs, response timestamps, and personnel actions — is automatically archived in Incident History & Records. Emergency planners then use that data to evaluate response performance, update Emergency Planning documents, and schedule follow-up drills, closing the loop between response and preparedness for every future event.
Frequently asked questions
- What does Aerosimple's Incident & Emergency Management solution actually cover for airports?
- It bundles everything from ARFF operations and incident reporting to emergency planning, SOPs, mass notifications, and an incident dashboard into one platform. Airport teams can log incidents, track responses, manage emergency protocols, and communicate with stakeholders all in one place, reducing reliance on paper-based or disconnected systems.
- Is this solution compliant with FAA, ICAO, and other aviation regulatory requirements for emergency management?
- Aerosimple designs its Incident & Emergency Management solution to align with FAA Advisory Circulars, ICAO standards, and TSA requirements governing airport emergency plans and ARFF operations. The SOPs and Response Protocols module helps airports document and maintain compliant procedures, and the incident history records support audit readiness during regulatory inspections.
- Who at the airport would use the Incident & Emergency Management solution on a daily basis?
- Airport operations directors, ARFF station commanders, safety officers, and emergency coordinators are the primary users. Ground operations staff can submit incident reports, while management uses the Incident Dashboard and History modules to monitor trends, review responses, and ensure accountability across all reported events.
- Can the solution send real-time alerts and notifications to airport staff and emergency responders during an incident?
- Yes. The Mass Notifications module allows authorized users to instantly broadcast alerts to targeted staff groups, emergency responders, tenants, or the entire airport community. Notifications can be sent across multiple channels, ensuring the right people receive critical information quickly when seconds matter during an active emergency.
- Does Aerosimple's Incident & Emergency Management solution support multiple languages for international airports?
- Yes. The solution includes modules available in English, Spanish, and Portuguese, covering incident reporting, ARFF operations, communications, emergency planning, and notifications. This makes it well suited for Latin American airports and any multilingual airport environment where staff operate in different primary languages.
- How long does it take to implement the Incident & Emergency Management solution, and what onboarding support is provided?
- Implementation timelines vary based on airport size and the number of modules activated, but Aerosimple provides guided onboarding, configuration support, and training to get teams operational quickly. The platform is cloud-based, which eliminates lengthy infrastructure setup and allows airports to begin using core modules within weeks of contract signing.
- How is the Incident & Emergency Management solution priced for airports?
- Aerosimple uses a subscription-based pricing model, and costs are typically scoped based on airport size, the specific modules selected, and the number of users. There are no large upfront licensing fees, which makes the solution accessible for both small general aviation airports and large commercial facilities. Contact Aerosimple directly for a tailored quote.
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