Privacy Policy

Last updated: 03-May-2026

1. Introduction

This Privacy Policy describes how AeroSimple, LLC and its affiliates ("Aerosimple," "we," "us," or "our") collect, use, disclose, and protect personal information in connection with the website located at www.aerosimple.com (the "Site") and related marketing activities.

This Policy does not govern personal information processed by Aerosimple on behalf of its airport and aviation customers through the Aerosimple software platform. That information is processed under each customer's instructions and the terms of their Enterprise Software Agreement and any applicable Data Processing Addendum. If you are an employee or contractor of an Aerosimple customer and have questions about how your data is handled within the platform, please contact your employer.

2. Information We Collect

We collect personal information in the following ways:

Information you provide directly. When you request a demo, contact us, subscribe to communications, download a resource, or attend an event, you may provide your name, business email, phone number, job title, employer name, country, and any other information you choose to share in a message or form field.

Information collected automatically. When you visit the Site, we and our service providers may automatically collect technical information including IP address, browser type and version, device type, operating system, referring URL, pages viewed, time spent on pages, and interaction events. This is collected through cookies, pixels, server logs, and similar technologies.

Information from third parties. We may receive information from business data providers, marketing partners, event organizers, and publicly available sources to help us identify and engage with potential customers in the aviation industry.

3. How We Use Personal Information

We use the information we collect to:

  • Respond to demo requests, support inquiries, and other communications;

  • Provide information about Aerosimple products, services, events, and industry content;

  • Operate, maintain, and improve the Site;

  • Analyze Site usage and the effectiveness of our marketing;

  • Comply with legal obligations and enforce our Terms and Conditions;

  • Protect the Site against fraud, abuse, and unauthorized access.

We do not sell personal information.

4. Cookies and Tracking Technologies

The Site uses cookies and similar technologies for the following purposes:

Strictly necessary cookies that enable core Site functionality such as page navigation and form submission. These cannot be disabled.

Analytics cookies that help us understand how visitors use the Site, including which pages are most viewed and how users navigate between them. We use [Google Analytics / specify actual provider] for this purpose.

Marketing cookies that allow us to deliver relevant content and advertisements about Aerosimple on third-party websites and platforms, including [LinkedIn, Google Ads, etc. — list actual platforms].

You can control cookies through your browser settings or, where available, our cookie preference tool. Disabling certain cookies may affect Site functionality.

5. How We Share Personal Information

We share personal information only as described below:

Service providers. We share information with vendors that help us operate the Site and our business — including hosting providers, analytics platforms, CRM and marketing automation tools, and email service providers. These vendors are contractually required to protect the information and use it only as instructed.

Affiliates. We share information with our affiliated entities, including AeroSimple Technologies Pvt Ltd (India), for legitimate business purposes consistent with this Policy.

Legal and safety. We may disclose information when required by law, subpoena, or court order; to protect our legal rights; to investigate suspected fraud or security incidents; or to protect the safety of any person.

Business transfers. If Aerosimple is involved in a merger, acquisition, financing, or sale of assets, personal information may be transferred as part of that transaction. We will notify affected individuals as required by law.

We do not sell personal information to third parties for monetary consideration. To the extent that any sharing for advertising purposes constitutes a "sale" or "sharing" under California law, we provide opt-out rights as described in Section 9.

6. International Data Transfers

Aerosimple operates in the United States and India and serves customers globally. Personal information you provide may be transferred to, stored in, and processed in countries other than your country of residence, including the United States and India. These countries may have data protection laws that differ from those of your country.

Where required by law, we use appropriate safeguards for international transfers, including Standard Contractual Clauses approved by the European Commission and the UK Information Commissioner's Office.

7. Data Retention

We retain personal information for as long as needed to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods depend on the type of information and the context in which it was collected. When information is no longer needed, we delete or anonymize it.

8. Security

We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction. No system is perfectly secure, however, and we cannot guarantee the absolute security of information transmitted to or from the Site.

9. Your Privacy Rights

Depending on where you live, you may have certain rights with respect to your personal information.

For residents of the European Economic Area, United Kingdom, and Switzerland. Under the GDPR and equivalent UK and Swiss laws, you have the right to access, correct, delete, restrict, or object to the processing of your personal information; the right to data portability; and the right to withdraw consent where processing is based on consent. You also have the right to lodge a complaint with your local data protection authority.

For California residents. Under the California Consumer Privacy Act (CCPA), as amended by the CPRA, you have the right to know what personal information we collect, use, disclose, and "share"; the right to delete personal information; the right to correct inaccurate information; the right to opt out of the "sale" or "sharing" of personal information; and the right not to be discriminated against for exercising these rights.

For residents of other U.S. states with comprehensive privacy laws (including Virginia, Colorado, Connecticut, Utah, Texas, and others), similar rights may apply.

To exercise any of these rights, contact us using the information in Section 12. We may need to verify your identity before fulfilling certain requests. You may also designate an authorized agent to make a request on your behalf.

10. Children's Privacy

The Site is not directed to children under 16, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes will be communicated through the Site or by other appropriate means.

Aerosimple Vigil Tip Line — SMS Privacy Notice

This notice describes how Aerosimple, Inc. ("Aerosimple," "we") handles personal information when you interact with the Aerosimple Vigil airport tip line by phone call or SMS. It applies only to the SMS follow-up workflow associated with each airport's published Vigil tip-line number (e.g., +1 906-767-6430).

What we collect. When you call a Vigil tip-line number we record the call recording and an automated transcript. If our system follows up by SMS, we also collect: the phone number you called from, the content of the SMS messages exchanged with you, and the timestamps of each message. We do not ask for, and you should not provide, sensitive personal data such as government IDs, financial account numbers, or health information.

How we use it. Information collected through the Vigil tip line is used solely to (a) capture the details of the safety, security, or operational concern you reported; (b) route those details to the operations or safety team of the airport whose tip-line number you called; and (c) maintain a tamper-evident audit log of the report as part of that airport's safety records. The SMS follow-up is limited to clarifying questions about a tip you initiated by calling the published number — we do not send promotional, marketing, or informational messages.

How consent works. Consent for SMS follow-up is established when you place a voluntary call to the Vigil tip-line number that is posted on airport signage and the airport's published website. The signage and website include the disclosure: "Calling this number may result in a follow-up SMS from the same number to clarify your tip. Reply STOP to end. SMS terms: [URL of this page]." The first outbound SMS we send identifies itself, restates the STOP instruction, and links back here.

Frequency. Message frequency varies. A typical Vigil interaction is two to five SMS messages following a single inbound call. We will not initiate a follow-up SMS more than 24 hours after the original call.

Opt-out and help. Reply STOP, STOPALL, CANCEL, END, QUIT, UNSUBSCRIBE, REVOKE, or OPTOUT at any time to end the conversation and prevent any further outbound SMS to your number. Reply HELP or INFO to receive a one-line description of the service and a link to this page. Standard message and data rates may apply, as charged by your wireless carrier.

Sharing. We do not sell, rent, license, or share your phone number, message content, or call recording with any third party for marketing, advertising, list-building, or analytics. We share the contents of your tip only with the operations and safety personnel of the airport whose tip-line number you called, and with our SMS and voice carriers (currently Twilio) solely to deliver the messages and calls. We may also disclose information when required by lawful order, subpoena, or in connection with a credible threat to life or safety.

Retention. Call recordings, transcripts, and SMS message content are retained for the period the airport's safety records-retention policy requires (typically 2–7 years depending on jurisdiction), after which they are deleted on a rolling basis. We retain phone numbers only as long as the underlying tip record is retained.

12. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, contact:

AeroSimple, LLC Email: privacy@aerosimple.com