Dispatch Management

Aerosimple's Dispatch module helps airport operations and communications teams manage call activity in real time, from logging and categorizing calls to assigning them to the right personnel, tracking their status, and maintaining a complete record for operational review.

Why it matters

Airport operations centers handle a continuous flow of calls covering wildlife sightings, equipment issues, gate requests, contractor coordination, operational updates, and emergencies. Without a structured record, important information can be missed and follow-up can become difficult.

Dispatch provides a single, real-time view of communications activity, giving teams clear visibility into active, missed, and completed calls while maintaining the details needed for accountability, reporting, and audits.

Key features

• Real-time dispatch dashboard with visibility into live, missed, and completed calls

• Centralized call logging with caller, category, assignee, status, timing, and notes

• Customizable call categories to match airport-specific communication workflows

• Flexible dispatch assignment by user, role, department, or custom operational group

• Automatic call duration tracking and weather snapshots at the beginning and end of each call

• Photo and document attachments for supporting information and reference material

• NOTAM linking with historical snapshots retained against the call record

• Custom fields for capturing airport-specific information such as location, caller details, or reference numbers

• Search, filtering, date-range views, and CSV export for reporting and record-keeping

• Real-time updates across users for a shared command-center view

Benefits

Improve operational coordination by giving dispatchers and operations teams a single source of truth for every communication. Real-time visibility into call status and assignments helps teams respond quickly, maintain accountability, and ensure that follow-up actions are not overlooked.

Build a complete and auditable history of airport communications. Capturing call details, duration, weather conditions, assignments, attachments, and linked NOTAMs provides the operational context needed for incident reviews, compliance checks, and performance analysis.

Flexible categories, assignments, and custom fields allow the module to adapt to each airport's communication structure without forcing teams into a rigid workflow.

Integrations

Dispatch connects operational communications with other airport workflows by linking calls to NOTAMs and related forms and inspections. Weather information can also be captured alongside call activity, providing additional operational context for historical review.

The module can work alongside incident management, inspections, airfield operations, and other Aerosimple capabilities to provide a connected operational record from the initial communication through to the resulting action.