Emergency Response

When seconds count, reach the right people and follow the right response—every time.

Aerosimple brings emergency notifications, response protocols, digital SOPs, task coordination, and incident reporting into one centralized workflow. Preconfigured emergency scenarios help airport teams quickly activate the right response, notify the right stakeholders, and maintain a complete, auditable record of every action.

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Replace phone trees, paper callout binders, and disconnected emergency procedures with structured digital workflows. Launch scenario-based notifications, automatically escalate when acknowledgements are not received, provide responders with the procedures they need, and capture the complete response for post-incident review and regulatory requirements.

Key Features

• Preconfigured emergency scenarios for aircraft incidents, fires, medical emergencies, security threats, severe weather, system outages, runway incidents, and more

• Scenario-based callouts with configurable recipients, response tiers, channels, and message templates

• Automated acknowledgement-based escalation when the initial response tier does not acknowledge

• Fill-in-the-blank emergency templates for quickly capturing critical event details

• Real-time audience validation before launching a callout

• Priority handling for life-safety notifications

• Digital SOPs and response protocols with version control

• Automated task assignments and stakeholder notifications based on incident type and severity

• Drill mode for safely testing emergency response procedures

• Live call-tree monitoring with acknowledgement and escalation status

• Emergency report forms for aircraft incidents, accidents, rescue and firefighting, and airside incidents

• Complete audit trails covering notifications, acknowledgements, actions, escalations, and response outcomes

Benefits

Reduce emergency response times by eliminating manual phone trees and giving duty managers a structured way to activate the appropriate response. Scenario-based callouts ensure that the right people receive the right information through the appropriate channels, while automated escalation helps ensure critical notifications are acknowledged.

Improve response consistency with digital SOPs and predefined protocols that guide personnel through the appropriate actions for each emergency scenario. Responders can access current procedures and assigned responsibilities when they need them, reducing uncertainty and minimizing the risk of missed steps during high-pressure situations.

Strengthen emergency preparedness and regulatory readiness with complete records of every notification, acknowledgement, response action, and incident outcome. Drill capabilities allow teams to test their procedures without triggering confusion, while post-incident records and analytics support after-action reviews and continuous improvement.

Integrations

Emergency Response integrates with Aerosimple's Incident Management, Mass Notifications, Safety Management, Operations, Resource Planning, and Forms capabilities. Incident information can trigger the appropriate response workflow, while emergency notifications and digital SOPs guide stakeholders through their assigned actions.

The solution can also connect response activities with operational resources, personnel, and reporting workflows, providing a coordinated view of emergency activity across airport departments and supporting communication with relevant external agencies and stakeholders.