Customer Relationship Management (CRM)

Build stronger, more transparent tenant relationships with a centralized platform designed specifically for airport commercial teams. Aerosimple brings tenant profiles, contacts, communications, requests, documents, renewals, and financial visibility together, giving teams a complete view of every tenant relationship.

Request Demo

Replace disconnected spreadsheets, email threads, and manual follow-ups with a single source of truth for managing tenant relationships. Track every interaction, surface upcoming renewals and overdue balances, manage requests, and keep important tenant documentation organized and up to date.

Key Features

• Centralized tenant profiles with tenant type, relationship status, contacts, and commercial information

• Multiple contacts per tenant with configurable contact roles and responsibilities

• Visibility into leased properties, monthly recurring revenue, and outstanding balances

• Custom fields and configurable tenant attributes to match airport-specific requirements

• Advanced search, filtering, bulk import, and data export capabilities

• Commercial dashboard with tenant, revenue, renewal, and collection insights

• Tenant request and dispute management with ownership and status tracking

• Internal notes and tenant-facing communication within individual requests

• Configurable resolution outcomes and complete interaction history

• Centralized tenant documents with expiry-date tracking

• Automated alerts and reminders for expiring or expired documents

• Secure tenant self-service portal for requests and other enabled workflows

• Role-based access to tenant and commercial information

Benefits

Create a complete, up-to-date view of every tenant and their relationship with the airport. Centralized profiles eliminate fragmented records while giving commercial teams immediate access to contacts, agreements, financial information, requests, and important documentation.

Stay ahead of critical tenant activities with proactive visibility into upcoming lease renewals, overdue balances, expiring documents, and unresolved requests. Automated reminders and notifications help teams take action before issues become larger relationship or compliance concerns.

Deliver faster and more consistent tenant service by turning emails and informal conversations into structured, trackable requests. Teams can collaborate internally while maintaining a clear communication history with tenants, creating accountability from initial request through resolution.

Integrations

Tenant Relationship Management integrates with Aerosimple's Lease & Revenue Management, Online Invoicing & Payments, Tenant Portal, Document Management, and Permit and Compliance workflows. Tenant information can be shared across commercial processes, eliminating duplicate data entry and maintaining consistency throughout the tenant lifecycle.

Financial, lease, request, document, and relationship data can also feed into dashboards and reporting tools, giving airport leadership a comprehensive view of tenant performance, revenue, collections, renewals, and commercial relationships.