See Something, Say Something

Transform fragmented passenger feedback into structured, actionable intelligence — without crowding your operations incidents queue with unverified reports.

Vigil is a two-channel intake module that captures safety tips and passenger experience reports through a QR-linked mobile web form and an AI-powered phone hotline. Every submission is automatically classified, prioritized, and routed — so the right team acts at the right time.

Key features

• QR code linked to a mobile web form, deployable at gates, restrooms, baggage claim, curbside, and parking shuttles

• AI voice agent on a single phone hotline for verbal reporting

• Keyword bypass (fire, weapon, gun, bomb, bleeding, unconscious) rings dispatch immediately — AI stays on for context

• Separate tips queue from the Incidents pipeline — staff promote a tip into an incident, work order, or lost-and-found record when warranted

• Multilingual support from day one — English, Thai, Spanish, and Portuguese-BR with native-sourced safety phrasing

• PII and audio held as separate authorization subjects so PD/TSA liaisons see only what they need

• Full audit log on every tip action — create, promote, dismiss, contact reporter

Benefits

Vigil closes the feedback loop that today reaches airports too late, via social media. Passengers get a real fix instead of filing a complaint tweet, reducing your public complaint backlog while feeding structured data back into operations.

Recurring tips at the same location are clustered automatically and surfaced as emerging hazards in Safety Management — turning one-off reports into systemic risk intelligence. Because Vigil promotes directly into the Incidents pipeline your staff already uses, there is no new workflow to learn and no retraining required.

Two problems — security intake and passenger experience — resolved on one budget line. Security funds the deployment; operations and customer experience get the dividend.

Integrations

Vigil connects with your existing tools without custom development. Work orders flow automatically into Maximo, ServiceNow, or any webhook-compatible maintenance system. Life-safety events forward audio, transcript, and location to CAD/911 with a consent flag. Tip summaries post into Email, Teams, or Slack channels configurable per category. Trend data exports nightly to BI platforms including Snowflake. PA and digital signage advisories can be triggered with ops approval, and a generic JSON webhook delivers to any additional subscriber per airport configuration.