Program name

Aerosimple Vigil Tip Line, operated by Aerosimple LLC. Aerosimple provides the tip line at participating airports.

What this program is

The Vigil Tip Line lets members of the public report a safety or security concern they have observed at an airport. If you call a published Vigil

tip-line number, we may send you a follow-up text message from that same number to capture details we could not collect during the call — for example the location, the time, or a description of what you saw.

This is a conversational program. We do not send marketing, promotional offers, newsletters, or informational broadcasts of any kind.

How you consent to receive messages

Consent is established in one of two ways.

Online report form: you submit a report on your airport's public Vigil reporting page and tick an unchecked consent box that reads: "Text me about this report. The airport may send you SMS messages asking for more detail about what you reported. Message frequency varies and is typically 2–5 messages. Message and data rates may apply. Reply STOP to any message to opt out, or HELP for help. Consent is not required to submit a report."

Phone call: you voluntarily place an inbound call to a published Vigil tip-line number; we may then send a follow-up SMS from that same number, and the call flow tells you this before the call ends.

We never send a text message to a phone number that has not either ticked the consent box on a report or first called a Vigil tip-line number, and call-triggered follow-up messages begin within 24 hours of the call.

Message frequency

Message frequency is conversational and recurring. A single tip typically results in two to five messages.

Cost

Message and data rates may apply. Aerosimple does not charge for this service; charges, if any, come from your wireless carrier under your own plan.

How to stop messages

Reply STOP at any time to end all messages from this number. We also accept STOPALL, CANCEL, END, QUIT, UNSUBSCRIBE, REVOKE and OPTOUT. You will receive one final message confirming you have been unsubscribed, and no further messages after that. Reply START to resume.

How to get help

Reply HELP or INFO at any time for a short description of the program and a link back to these terms. You can also reach us at support@aerosimple.com.

Carrier liability

Wireless carriers are not liable for delayed or undelivered messages.

Supported carriers

Compatible with major US carriers including AT&T, Verizon Wireless, T-Mobile, Sprint, US Cellular, Boost, Cricket, MetroPCS, Virgin Mobile and their affiliates. Carrier support is not guaranteed and may change.

Privacy and data sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Your phone number, message content and any call recording are used only to process and follow up on the tip you reported, and are shared only with the airport whose tip line you contacted and with our messaging carrier (Twilio) for the sole purpose of delivering messages. We do not sell, rent, license or share this information with any third party for marketing, advertising, list-building or analytics.

Full privacy policy: https://www.aerosimple.com/privacy-policy

Program name

Aerosimple Mass Notifications, operated by Aerosimple LLC on behalf of participating airports.

What this program is

Airports that use the Aerosimple platform send operational and emergency text notifications to their own employees, contractors and pre-registered operational contacts — for example safety callouts, facility alerts, weather and winter-operations activations, and emergency call-tree messages that ask you to acknowledge receipt.

How you are enrolled

There is no public sign-up. Your airport's operations department collects your phone number as part of your operational role and records your consent in the platform. Airports cannot text a contact without a recorded consent.

Message frequency and cost

Message frequency varies with operational activity and is typically low outside emergencies and scheduled drills. Message and data rates may apply.

Opting out

Reply STOP to any message to stop receiving texts, or HELP for help. You may also ask your airport's administrator to withdraw your consent at any time. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.